Senior Customer Engagement Consultant
One of the UK’s leading Microsoft Solutions Partners, accredited to the highest level and recognised as one of the UK's Best Workplace™ by Great Place to Work®
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Background
One of the UK’s leading Microsoft Solutions Partners for over 20 years, accredited to the highest level and a member of Microsoft’s elite Inner Circle for Business Applications, Xpedition are experts in digital transformation. Underpinned by Microsoft Dynamics 365, Power Platform and the Azure Data Platform, we work collaboratively with our customers to deliver long term success through transformative technologies.
Our Values & Culture
Our values are a big part of who we are. They reflect how we work with our customers and each other. We are very proud to have been recognised as a Great Place to Work® and as a UK’s Best Workplace™ for Women, for Wellbeing and for Tech! We are a diverse group of professionals and act as champions for each other. We maintain an open, friendly and collaborative culture that is respectful of everyone’s opinion and our growth mindset defines the way we think and act.
Summary
The Senior Consultant role will require a strong consultancy background and will lead business process due diligence, design, creation, and documentation of end-user requirements for new and / or existing customer application implementation projects.
Responsibilities
The position of Senior Consultant is a key client facing. Working as part of the Customer Engagement team, you will be able to cover the following tasks:
- Functional analysis - analysing business processes, documenting customer requirements and designing functional and technical solutions
- Technical analysis of Dynamics 365 including configuration, customisation and development of the Dynamics 365 and Power Platform
- Lead client engagements, provide subject matter expertise on Microsoft D365 Customer Engagement and Power Platform solutions, including technical design
- Oversee aspects of a project or manage small / medium sized projects
- Confidently lead design thinking engagements
- Contribute to pre-sales activities and estimation processes
- Define work of others and monitor its quality
- Help advance the team by coaching other team members
- Collaborate on internal initiatives and be able to evidence innovation in their work
- Must be able to take complex client and vendor concepts and articulate them to audiences of varying perception levels
- Build rapport quickly and inspire confidence with both internal and client teams
- Design and deliver key artefacts and workshops - e.g., roadmaps, vision boards
- Keep up to date with the latest technology releases
- Help identify, pursue and close business development opportunities, whilst continually contributing to existing project success
Knowledge, Skills & Experience
The candidate will have a proven track record as a Senior Consultant with knowledge of Dynamics 365 and Power Platform features.
Other essential skills are:
- Able to lead client-facing work including workshops, presentations, end user training and meetings
- The ability to translate customer requirements into user stories and acceptance criteria
- A good working knowledge of Dynamics 365 Customer Engagement and Power Platform, and underlying data structures
- The ability to work well under pressure, both as part of the team and on own initiative
- The ability to manage their workload and time according to deadlines set. Resourceful, energetic and enthusiastic
- Able to multi-task in a fast-paced environment and interface with business and technology partners
- Exceptional communication skills, both written and oral – listen, understand, present and challenge
- Strong planning and organisational skills
- Strong problem-solving skills, able to bring a point of view, perspective and clarity to client challenges
- Microsoft Customer Engagement Dynamics 365 Associate status
- 4 to 9 years' experience (guideline) and / or a developed specialism
Personal Situation
- The candidate would ideally have easy access to our London offices
- Requirement to travel to client sites and spend the occasional night away from home (some ad hoc international travel may be required)
- Candidate will hold a United Kingdom driving licence
- Able to work extended hours on occasions when required
- Department
- Consulting
- Locations
- London
- Remote status
- Hybrid Remote
About Xpedition
Our values are a big part of who we are. They reflect how we work with our customers and each other.
We are very proud to have been recognised as a Great Place to Work® and as a UK’s Best Workplace™ for Women, for Wellbeing and for Tech! We are a diverse group of professionals and act as champions for each other.
We maintain an open, friendly, and collaborative culture that is respectful of everyone’s opinion and our growth mindset defines the way we think and act.
Xpedition only accepts direct applicants and applications via the Preferred Supplier List of recruitment companies where terms have been agreed.
Senior Customer Engagement Consultant
One of the UK’s leading Microsoft Solutions Partners, accredited to the highest level and recognised as one of the UK's Best Workplace™ by Great Place to Work®
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