Background

Xpedition, as part of Transparity, is a leading Microsoft Dynamics 365 and Power Platform specialist with over 25 years’ experience helping organisations achieve real and measurable business value through innovative, AI‑infused technology solutions. With a rich heritage in business applications and consultancy, we partner with organisations to streamline operations, improve visibility and empower teams with modern, scalable tools built on the Microsoft cloud.

The company works in close partnership with its customers, fostering collaboration to develop solutions that address unique business needs. Through transformative technologies and cooperative efforts, Xpedition is dedicated to achieving long-term success for its clients, supporting them throughout each stage of their digital transformation journey.

Our Values & Culture

Our values are a big part of who we are. They reflect how we work with our customers and each other. We are very proud to have been recognised as a Great Place to Work® and as a UK’s Best Workplace™ for Women, for Wellbeing and for Tech! We are a diverse group of professionals and act as champions for each other. We maintain an open, friendly and collaborative culture that is respectful of everyone’s opinion and our growth mindset defines the way we think and act.

Job Purpose

This is a fantastic opportunity for someone with a passion for IT to develop their existing skills and knowledge and build a career within one of the largest dedicated Microsoft Dynamics practices in the UK today.

As a support consultant you will work as part of the support team and be fully trained to deliver consistently high-quality customer service. You will develop skills, knowledge and experience via on-the-job training and external training courses and will work towards a qualification which is recognised throughout the IT industry.

Key Responsibilities

• Be the first point of contact with our clients

• Log, diagnose and resolve client support calls via email, phone and portal

• Document problem descriptions and resolutions in the helpdesk system for each case

• Work with customers, colleagues and Microsoft and third-party vendors to investigate, test and develop solutions to resolve client issues

• Communicate the status of issues to clients and to the CRM team management

• Identify high priority customer issues and escalate to management

Knowledge, Skills and Experience

Skills & Certifications:

• Power Platform Fundamentals (PL-900)

• Dynamics 365 Fundamentals (CRM) (MB-910)

And desirable for one or more of the below:

• D365 Customer Service Functional Consultant (MB-230)

• Dynamics 365 Sales Functional Consultant (MB-210)

• Dynamics 365 Marketing Functional Consultant (MB-220)

• MS Dynamics 365 Customer Experience Analyst (MB-280)

• Power Platform Functional Consultant (PL-200)

• Good experience with Microsoft Office suite and Windows O/S.

Experience:

• Proven ability to deliver in a Support environment working with Dynamics 365 Customer Engagement and Power Platform would be an advantage.

Education

• Degree in Information Technology or Computer Science preferred but not essential.

Other Skills:

• Good written and verbal communication skills

• Strong administration and organisational skills

• Problem solving skills

• Enjoys teamwork

Desirable, but not mandatory:

• Security Cleared

• Canvas apps experience

• Experience around integrations

• Customer Insights and Journeys

Personal Situation

Able to commute reliably to office base when required

No agencies please. We are managing this recruitment directly and will not consider agency-submitted candidates.

As part of Transparity, Xpedition are committed to providing Equal Opportunity for all applicants regardless of race, national or ethnic origin, age, disability, sex, gender, sexual orientation, marital status, religion or belief. Discrimination of any kind is strictly prohibited throughout the organisation as we promote a diverse and inclusive workforce.