Dynamics Service Desk Consultant
Transparity holds all six Microsoft Solutions Partner Designations and Azure Expert MSP status. We’re the UK’s first Microsoft Frontier Partner and the UKs most accredited pureplay partner.
Company culture
Transparity is a fast-growing IT company focusing on Microsoft Cloud based solutions. Our culture has an enviable reputation in the industry which we work hard to maintain. We are focused on creating an inclusive environment where our employees thrive based upon integrity, strong work ethic, a one-team ethos, desire to learn and develop and a commitment to deliver unwavering service excellence to our customers, vendors and partners. Therefore, first and foremost we recruit with our cultural fit in mind.
Job Overview/Purpose
The Service Desk is a function within the Business Application practice aimed at delivering work for existing customers outside of a system implementation project, where the work is also not considered helpdesk support. Typical requests are for a duration of under 15 consultancy days and involve one or more of the following:
System modifications (process customisations and/or integrations with other systems)
Implementation of previously unused modules of their Dynamics system
Requests for consulting services on ad-hoc basis, training and others.
The service desk works closely with customers in identifying, logging and managing requests; with the Dynamics Business Application account management team to ensure commercials are in place for the work; and with the Dynamics practice consultants, developers and architects to ensure the requested work is delivered to customer satisfaction.
Main Duties and Responsibilities
The position of Dynamics Service Desk Consultant focuses on organising the delivery of request by existing customers, outside of a system implementation project and outside of the helpdesk support function.
Responsibilities include:
Logging and updating requests in the requests management system
Understanding how a request needs to be progressed internally based on its type
Organising a quotation for the request with the delivery team
Liaising with customers and the account management team to ensure commercial cover is in place for the work.
Organising the various phases of the work with the delivery team: analysis, design, build, deployment and operation.
Providing customers with regular status updates on the work requested.
For Customers with multiple requests, coordinating the prioritisation of delivery.
Holding periodic meetings with key customers to ensure their needs are met.
Ensuring work delivered by the service desk is correctly invoiced to customer.
Working closely with the Dynamics practice management team to help maximise consultants’ utilisation and avoid resourcing conflicts.
Contributing to continuous improvement of the service desk processes and internal knowledge sharing.
Skills, experience and qualifications
Good customer communication and relationship skills.
Ability to manage and prioritise multiple requests.
Strong documentation and communication skills.
Strong collaboration skills and ability to coordinate with different teams.
Enthusiastic, proactive and interested in developing deeper expertise in delivering Microsoft technologies.
Disability Confident
Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well.
To find out more about our disability commitment please contact People & Culture or ask during the interview.
Our Offering
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
To work at a 3* World Class Best Company
Flexibility over where you work with our Winning from Anywhere® approach
25 days holiday
Home working allowance paid monthly
Winning from Anywhere® allowance to help your set up at home
24/7 GP at hand
Immediate 24/7 access to an Employee Assistance Programme
We’ll support you when you’re not well with our Company sick pay scheme
4x base salary life assurance
Private health insurance after a successful year’s service
Enhanced parental pay and leave, supporting you with those precious life moments
Access to the Perkbox platform to help make your money go further
Cyclescheme
Electric car scheme
And many more!
- Department
- Group IT
- Locations
- Winning From Anywhere (UK)
- Remote status
- Hybrid
About Transparity
At Transparity, we strive to create a strong, inclusive culture where everyone feels valued and has a say. This is not only because we truly care about each member of our team, but because we believe that company culture has a direct link to the quality of the services we provide for our customers.
When our people are happy and feel that what they do makes a difference, this inevitably leads to better digital transformation outcomes for the organisations we partner with. Above all else, Transparity recruit with culture fit in mind.
Our values of transformation, partnership and clarity are at the heart of everything we do at Transparity. They guide our actions, shape our decisions, and reflect the standards to which we hold ourselves as a team. By living these values each day, we ensure that both our colleagues and customers benefit from a culture rooted in integrity, collaboration, and continuous improvement.
Winning from anywhere
Our innovative working model provides you with flexibility to work in a way that suits you best. Our Winning from Anywhere® philosophy is made possible by our culture built on trust and the use of cutting-edge Microsoft technologies. This empowers us to engage in meaningful work alongside supportive, like-minded people in an environmentally responsible manner. Our teams enjoy the freedom to excel in their roles from any location!